How do I cancel, get an invoice or ask for a refund?

Payments are handled by Paddle, our reseller.

1. Go to pitto.music/account and sign in with your licence key and the six-digit code we email you.
2. Click Manage billing, invoices and cancellation.

There you can cancel, download invoices and update your card.

When you cancel, PITTO Pro stays active until the end of the period you've already paid for, and you're not charged again. If you cancel during the free trial, Pro ends when the trial ends.

Refunds: you can ask for a refund within 14 days of:

• your first PITTO Pro payment (the first one after your free trial);
• a yearly renewal;
• a credit pack.

No reason needed. Monthly renewals aren't refunded, but you can cancel any time before the next one. Refunded credits, and the 250 extra credits from a refunded first payment, are taken back. Ask at paddle.net or email support@pitto.music.