Refund Policy

If you change your mind about your Pitto Cloud subscription or a credit pack, you can request a refund within 14 days of your payment. You do not need to give a reason, and there are no conditions attached.

If a credit pack is refunded, its credits are taken off your balance.

Pitto Free costs nothing, so there is nothing to refund.

Paddle, our payment provider and the merchant of record for your purchase, handles refunds on our behalf. To request one, visit https://paddle.net and follow their process, or contact us at support@pitto.music and we will direct your request to Paddle.

Refunds are returned to the original payment method. Processing times depend on your card issuer or payment provider.

If you are in the EU, EEA, Switzerland or the UK, this policy does not limit your statutory right to withdraw.